Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders within Spain are usually delivered within 24–48 hours.
Delivery times across the European Union are typically between 7–14 business days depending on the destination, courier, customs processing, and local delivery conditions.
During holidays, promotions, or high order volume periods, processing and shipping times may be slightly longer.
Do you ship internationally?
Yes. AresFit currently ships across Spain, the European Union, and selected international destinations.
Shipping availability may vary depending on the country and courier service.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow some time for tracking updates to appear after shipment confirmation.
My tracking says delivered but I have not received my package
If your tracking information shows your order as delivered but you have not received it, please contact us at info@ares-fit.com and we will assist you as quickly as possible.
Returns & Refunds
Can I return an item?
Yes. Returns are accepted within 14 days of delivery provided the item is unused, unworn, unwashed, returned in its original condition, and still has all tags and packaging attached.
Please read our Return & Refund Policy for full details.
How do I request a return?
To request a return, contact us at info@ares-fit.com with your full name, order number, and the item(s) you would like to return.
If your item arrived damaged, defective, or incorrect, please include photos showing the issue.
Do you offer exchanges?
We currently do not offer direct exchanges.
If you require a different size, colour, or product, please request a return for the original item and place a new order separately.
What if I receive a damaged or defective item?
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@ares-fit.com and include clear photos of the issue.
We will review the situation and assist you as quickly as possible.
Products & Sizing
Which size should I choose?
Most products include size guidance within the product page or description.
If you are unsure about sizing, feel free to contact us before placing your order and we will do our best to assist you.
Do your products include a warranty?
If you experience a genuine manufacturing defect or issue with one of our products, please contact us and our support team will review the situation.
Payments & Security
What payment methods do you accept?
We accept major debit and credit cards, PayPal, Apple Pay, Google Pay, Klarna, and other secure payment methods available at checkout.
Is checkout secure?
Yes. All payments are processed securely through encrypted payment providers to help protect your personal and payment information.
How can I contact AresFit?
You can contact us via the Contact page on the website or by email at info@ares-fit.com
AresFit
C/ Hermanas Oliver
03725 Teulada, Alicante
Spain