Shipping policy
Shipping Conditions
At AresFit, we work with trusted courier and delivery companies to ensure your order arrives safely and efficiently.
Shipping costs may vary depending on the delivery destination, shipping method selected, package weight, product availability, and total order value.
Free shipping promotions may apply to selected destinations or orders as displayed during checkout.
To help ensure delivery times are met, orders should be placed before the daily processing cut-off time. Orders placed after the cut-off may be processed on the following business day.
Once your order has been shipped, you will receive a confirmation email with tracking information where available. We may also contact you if there is an issue with your delivery, which is why we recommend providing a valid telephone number during checkout.
Delivery Times & Schedule
Courier companies generally operate Monday to Friday only. Deliveries are not usually made on weekends or public holidays.
Delivery dates provided are estimated and may vary depending on the courier, destination, customs processing, seasonal demand, weather conditions, or circumstances outside our control.
While couriers may provide estimated delivery windows, exact delivery times cannot be guaranteed.
If delivery cannot be completed successfully, the courier may attempt a second delivery or request collection from a local pickup point.
Undelivered Orders
If an order cannot be delivered due to incorrect delivery details, customer absence, failure to collect the parcel, or other customer-related reasons, original shipping costs are non-refundable.
Additional shipping fees may apply for reshipment of returned parcels.
Shipping Responsibility
In exceptional cases, AresFit reserves the right to change the courier provider while maintaining the most suitable delivery service available.
AresFit shall not be held responsible for shipping delays caused by force majeure events including transport disruptions, strikes, customs delays, severe weather conditions, technical failures, or circumstances beyond reasonable control.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays may be processed on the next available business day.
Tracking information may take some time to update after shipment confirmation has been issued.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.
AresFit is not responsible for delivery failures caused by incorrect or incomplete shipping information provided by the customer.
Your AresFit Account
Customers may choose to create an AresFit account during checkout.
Creating an account allows faster future purchases, order tracking, address management, and easier access to order history.
Customers may update, modify, or delete saved account information at any time.
Contact
AresFit
C/ Hermanas Oliver
03725 Teulada, Alicante
Spain
Email: info@ares-fit.com
or by using our contact form on the website.