Refund policy

At AresFit, we want you to be fully satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

Returns

Customers have 14 days from the date of delivery to request a return.

To be eligible for a return, items must be unused, unworn, and unwashed, returned in original condition, and include all original tags, packaging, accessories, and labels. Items must not show signs of wear, stains, odors, damage, washing, pet hair, or misuse. Proof of purchase or order confirmation is required.

AresFit does not cover return shipping costs unless the item received was incorrect, damaged, or defective.

How To Request A Return

To request a return, contact us at info@ares-fit.com within 14 days of receiving your order.

Please include your full name, order number, the item(s) you wish to return, the reason for the return, and photos if the item arrived damaged, defective, or incorrect.

Returns sent without prior approval may not be accepted.

Return Shipping Address

AresFit
C/ Hermanas Oliver
03725 Teulada, Alicante
Spain

Customers are responsible for arranging and paying for return shipping unless the return is due to an error by AresFit.

We strongly recommend using a tracked shipping service, as AresFit is not responsible for returns lost during transit.

Damaged, Incorrect, Or Defective Items

Please inspect your order upon arrival.

If your order arrives damaged, defective, missing, or incorrect, contact us within 48 hours of delivery at info@ares-fit.com and include photos clearly showing the issue.

We reserve the right to request additional information before approving a refund, replacement, store credit, or return.

Non-Returnable Items

Final sale items, clearance items, gift cards, personalized products, hygiene products, used items, washed items, damaged items, or products returned without original packaging or tags cannot be returned or refunded.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or product, please return the original item and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days for any reason.

Returned items must still meet all return eligibility conditions listed in this policy.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, refunds are issued to the original payment method and are typically processed within 10 business days. Banks or payment providers may require additional processing time.

Original shipping costs are non-refundable unless the return is due to an error by AresFit.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@ares-fit.com.

Refused Returns

AresFit reserves the right to refuse returns that do not meet the conditions outlined in this policy, are returned outside the return period, show signs of use or damage after delivery, or are missing packaging, labels, or proof of purchase.

Items that do not qualify for a refund may be returned back to the customer.

Chargebacks & Disputes

If there is an issue with your order, please contact us before opening a chargeback or payment dispute.

We are committed to resolving genuine customer concerns fairly and efficiently.

Fraudulent chargebacks, false claims, or abuse of the return system may result in future orders being refused.

Contact

AresFit

C/ Hermanas Oliver
03725 Teulada, Alicante
Spain
Email: info@ares-fit.com

or by using our  Contact page  on the website.